All items purchased through our website can be returned within a maximum of 14 calendar days from the date of receipt of the product.
For a refund to be accepted, the returned item must be in the same condition as when you received it. This means:
– the item must be unused and undamaged
– the attached labels or tags must not be removed
– the item must be in the original packaging
To make a return, write to us using our contact form or email firstname.lastname@example.org which product you would like to return (invoice number, product code, product reference, product description, quantity, size …).
Pack the item in the original packaging and send it to the address we will provide to you upon receipt of your refund request. We recommend you to save the proof of shipment.
The costs and risks associated with returns are borne exclusively by the buyer.
As soon as we receive your returned item, we will send you a confirmation email. If your refund is approved, we will issue a refund to the original payment method. The original shipping costs will not be refunded.
Please note that there can be up to 15 working days between receipt of the confirmation email and the refund, depending on the conditions of the respective bank.
If you want to exchange an item, you need to return already received article and make a new order with the product you want.
You order has arrived damaged, the delivery is incomplete, or you received the wrong article? We are very sorry! We will take care of your request as soon as possible.
Call us or write to us via our contact form or send an email to email@example.com with a brief description of the damage and the corresponding photos of the item.